1) Terminology:
1. “Client” refers to the person making the booking, whether for themselves or for a 3rd party
2. “Party” refers to all passengers travelling under one booking reference.
3. “Passenger” refers to an individual within a booking

2) Confirmation & Payment:
Reservations will be confirmed upon receipt of a 30% deposit but full payment must be received within 7 days of your transfer date or your booking may be cancelled. All transfers will be confirmed in writing by Show Train so you should contact our office directly if you have not received such confirmation within 24 hours. Payment can be made in euros by credit card (Visa or MasterCard), cash, French euro cheque or bank transfer (all bank fees at client’s expense).

3) Cancellations & Refunds:
If you wish to cancel a confirmed transfer reservation you must notify Show Train in writing, by e-mail or fax.
The following conditions will apply:

1. Cancellations received more than ten days before the due transfer date will be fully refunded *
2. If you cancel within 48 hours of the due transfer date you will be refunded 70% of monies paid *
3. Cancellations received within 24 hours of the due transfer date will be refunded at 50% *
4. If we do not receive a cancellation order and the transfer vehicle has already departed the premises, the client will remain liable for the full amount of the transfer and no refund will be made.
* A 10€ administration fee will be deducted from all refunds made due to cancellation.

Show train will always confirm receipt of your cancellation request in writing and advise you of any repayments due.

In the unlikely event that Show Train has to cancel your transfer due to reasons within our control, you will receive a full refund of all monies paid.

4) “No Shows”
If you fail to turn up at your designated pick up point without previously informing Show Train, you will be considered a “No Show”. Whilst Show Train will make every effort to contact you via the mobile phone number provided on your booking form before sending the driver away, no monies will be refunded in these circumstances.

5) Insurance
Show Train is a fully licensed transport company based in Le Fayet (near Chamonix) and has its own vehicles, drivers and multi-lingual operations staff available 24/7. All vehicles are fully insured for passenger and 3rd party liability as is required under French law. However, passengers’ personal property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Please check your individual travel insurance policy for the extent of cover for personal items.

6) Luggage
Passengers are responsible for their own luggage and should ensure that all items are clearly labelled with the correct names and destinations. Show Train will not accept responsibility for luggage that is lost, damaged or stolen in the airport terminals. Show Train undertakes to load, store and return luggage in the condition in which it was received. The Show Train driver is the only person authorised to load luggage into the vehicle and we cannot be held responsible for damage caused in transit to luggage or equipment that was not loaded by our driver.

7) Safety on Board
All Show Train vehicles are fitted with seat belts which MUST be worn by all passengers for the duration of their transfer. Passengers who decline to do so will not be covered by Show Train's insurance should the vehicle be involved in an accident, and as a result, subsequent insurance claims will not be considered. As per French law, smoking and drinking alcoholic beverages is not permitted on any Show Train vehicle.

8) Delays & “Force Majeure”
Show Train endeavours to carry its passengers safely and comfortably to their destination with minimal inconvenience. However, Show Train declines all responsibility in the eventuality of missed flights or connections due to bad weather conditions, traffic congestion or any “force majeure” event beyond our control.*
*“Force Majeure” events are classed as: war, civil disturbances, terrorist activity, vandalism, industrial disputes, technical problems with transport, closed or congested airports, natural or nuclear disasters, fire, severe weather conditions, strikes, accidents causing delays to your transport, compliance with police requests, unforeseen traffic delays, problems caused by other passengers or other circumstances affecting passenger safety and any other similar event.