- Do I have to contact ShowTrain if my plane is late?

Yes, so that we can inform your driver and make any necessary changes. Our French office number is: + 33 4 50 47 51 00.

- Do I have to inform ShowTrain of any last minute changes to passenger numbers?

Yes , otherwise we may not have enough seats on the vehicle supplied. It may also alter the price.

- What happens if I have to cancel my reservation?

Please refer to section 9ii of our Terms & Conditions.

- Will I meet my driver on the Swiss or French side of Geneva airport ?

Travellers who are allowed to travel through Switzerland with or without a Swiss transit visa will always be met by their driver on the Swiss international side of Geneva airport. Travellers who are not allowed to enter Switzerland will be met on the French side of Geneva airport.(e.g. Russian clients without a transit visa)

- Do I need to reconfirm my return journey?

Yes, as we may have to adjust departure time from the resort depending on the weather conditions.

- When will I be collected for the return transfer?

In order for us to plan ahead and arrange the pick-up time and location, we ask that clients confirm their return transfer details 48 hours before departure. This can be done by telephone, fax or
e-mail, quoting your unique booking reference (which is marked on your booking confirmation).
Our French office contact number is: + 33 4 50 47 51 00

- I will need a child seat. Can I hire this from ShowTrain?

We have a limited number of child and baby seats so they must be reserved well in advance. Show Train will provide baby seats only if available. Please ensure you clearly mark your requirements on your booking form.