• How do I book?
Once you’ve decided on the details of your journey (i.e. where you want to go, when & how many people), all you need to do is complete our Quote Generator Form with your requirements and we’ll send you a tailor made quote within 24hrs. To confirm your booking, simply reply to the e-mail having first referred to our payment conditions (see below) and we will send you written confirmation by return. Please print your confirmation off to show to your driver on arrival. You can also make a booking by e-mail or by calling our office on +33 450 47 51 00 and speaking to a member of our operations team directly.
• Why can’t I get an instant quote?
Show Train does not operate a fixed schedule of airport to resort transfers; instead we can accommodate a whole variety of private transfer options such as resort to resort, city tours and excursions, all tailored to your specific needs. For that reason we prefer to quote on your individual requirements to ensure that you get the best price available for your journey.
• How can I pay?
The easiest way to pay is in euros by credit card (Visa or MasterCard) although it is also possible to pay by cash, French euro cheque or bank transfer (all bank fees at client’s expense). Your transfer will be confirmed upon receipt of a 30% deposit but full payment must be received within 7 days of your transfer date or your booking may be cancelled.
• What’s included in the cost of my transfer?
By booking a private transfer you are guaranteed exclusive use of our fully equipped vehicle and the services of our experienced Show Train driver. You will be met at the airport, transported door to door and of course, all fuel and toll costs are included in the price. You will also have the added security of our 24 hour helpline with English speaking staff. Should you require any extras such as child seats, these are also included in the cost of your transfer (subject to availability) as long as they are requested at the time of booking.
• Changes to a booking, cancellations & “No Shows”?
Should you need to make a change to your original booking please let us know as soon as possible so that we can make any necessary planning alterations prior to your arrival. If your change results in a different vehicle being required then you may incur additional costs. In the case of cancellations and “No Shows”, please refer to our Terms & Conditions.
• What do I do if my flight is delayed?
If you know before you board the plane that your flight is delayed, please contact our office immediately on + 33 4 50 47 51 00 so that we can inform your driver and make any necessary changes. We do not charge for delays of up to one and a half hours, but in the event of a longer delay, every additional waiting hour will be charged at €25 per hour.
• How will I find my driver at the airport?
Your Show Train driver will be waiting for you in the arrivals hall with a board displaying your party’s name. At Geneva airport, where there is a French and a Swiss side, you will always be met on the Swiss side unless you are a non-EU passport holder. Please see our Destinations section for more information on the individual airports
• How much luggage can I bring?
Each passenger is allowed one large suitcase or holdall, so if you plan to bring more than this, please let us know at the time of booking. All of our vehicles have ample luggage space and can be securely equipped to carry sporting equipment such as skis and snowboards. However, because we assign a vehicle based on the number of passengers, please let us know in advance if you will be bringing your own sporting equipment so we can schedule accordingly.
• What happens if I lose my luggage?
If you are unfortunate to have a missing or damaged piece of luggage after your flight you must fill out a report with the airline handling agent BEFORE leaving the airport. They will ask for your flight details, a description of the missing piece and an address and contact number for you in resort. If you get delayed doing this, please let us know on +33 450 47 51 00 and we will inform your driver. In the case of lost luggage, once the bag is found the handling agent will forward it to your accommodation in resort by taxi. For more details on our luggage policy, please refer to our Terms & Conditions.
Should you leave an item on one of our transfer coaches, please contact our office right away with your journey details and we will endeavour to find and reunite you with your lost property.
• I will need a child seat – can you provide one?
Show Train has a limited number of seats for both children and babies that we provide free of charge to our clients (subject to availability). Please make sure you let us know any such requirements at the time of booking to ensure you get all the extras you need for your journey.
• Do I need to reconfirm my return transfer?
Yes. Please contact our office 48hrs in advance to reconfirm your departure time as we may have had to make changes due to weather and/or traffic conditions. You can contact us by phone, fax or e-mail.